Information and Postage

Pricing

All prices quoted are in UK Pounds Sterling.

Packaging and Postage

For all items in stock we will aim to dispatch your order the day after we have received your cleared payment. We use a FedEx 2 - 3 working day courier service for our deliveries, which is trackable and must be signed for. For smaller parcels we use Royal Mail 1st class post. The maximum postage and packing charge is £8.50 for upto 25kg in the UK Mainland.

Where your order contains items not currently in stock please allow approximately 2-3 weeks for delivery. The order will be dispatched as 1 shipment. If there are any further delays we will contact you and give you the option to cancel the order.

We are very happy to post overseas.

Please note that the shopping cart will only calculate postage for UK mainland delivery, other locations please contact us for a quotation.

Payment

We accept the following payment methods:-

All stock can be purchased using our Paypal Shopping Cart. If you prefer to pay over the phone please give us a call. Alternatively you can send us a Cheque (payable to 'Tableware For Life'), to 4 Nuffield Road, St Ives, Cambs, PE27 3LX. Please call or email us prior to sending the cheque to ensure the items are held until receipt of the cheque. Local collection or delivery can also be arranged. On receipt and clearance of full payment for the order your items will be dispatched within 3 working days.

Wedding Lists

We are happy to provide a wedding/gift list service on all current ranges. Contact Cathy on 01480 463212 for details.

Condition

All discontinued Denby is second hand unless condition is stated as new. We do not sell items that are chipped, cracked or in very bad condition. As items not stated as new are second hand a small amount of wear is expected therefore Excellent condition is minimal signs of use, Very Good condition has a little more and so on. Please call us to explain wear on individual items if in doubt.

Colour Variation

Why is there colour variation in some Denby Patterns? Denby is very much a handcrafted product, where glazes are often applied by hand. A difference of 1/1000th of an inch in glaze thickness can cause a slight variation in colour when the piece is fired. Slight variations in colour are part of the beauty of handcrafted products and means that no two pieces are identical.

Second Quality

All new Denby items we sell are first quality unless stated. For items described as 'Second Quality' this is how Denby defines a second quality item: "You can identify a Denby 'Second' by its finish." "During firing, slight variations can occur when the glaze colour becomes lighter or darker than the standard, or there are imperfections such as spots or uneven colour." "In every other way, Denby seconds are as strong and durable as best quality and suitable for use in the usual way in the dishwasher, freezer, microwave and oven."

Returns

If you are not happy with your item(s) for any reason we are happy to accept returns of the item(s) in the same condition sent to you within 14 days for a full refund, excluding return postage costs. Our return address is Tableware For Life, 4 Nuffield Road, St Ives, Cambs, PE27 3LX. Please let us know prior to returning the item.

Orders

All orders are subject to availability.

We also buy Denby

If you are looking to sell give us a call or drop us a mail with what you have and what condition it is in. We cannot buy anything with chips, cracks, repairs or heavy wear.

Privacy Policy

We will only use your contact information for purposes of processing your order or contacting you to inform you of items you are looking for. This information will be kept confidential to us and not shared with any third parties. We do not electronically store your financial information.

Customer Service Contact Details

If you require any assistance or further information please don't hesitate to call us on 01480 463212, 07415 900677 or send us an email at enquiries@tablewareforlife.co.uk